Support Portal

Glossary 37

• What is an ADC?
• What is AES/EBU?
• What is ASRC?
• What is Balanced/Unbalanced?
• What is bit?

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General Product Support 26

• What is “DSP”?
• What do miniDSP products do?
• Where are miniDSP products used?
• What is “sample rate”?
• How do I change the sample rate of a plugin?

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Ordering and Shipping 11

• How long does it take to fulfill my order?
• How will my order ship?
• Will I receive a tracking number?
• Will I have to pay import duty?
• Can I combine items into one order?

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Warranty and return policies 3

• What is the warranty?
• What is the return policy?
• What do I do if there’s a fault?

Problems with your order 4

• Why hasn’t my order shipped yet?
• Why didn’t I get a tracking number?
• I bought a plugin, where is it?
• Why did I get a bill from FedEx?

UMIK-1 related questions 9

• Where is the calibration file?
• How do I do the loopback calibration that REW says I should do?
• What is the UMIK-1 sample rate?
• What software do I need?
• Which direction should I point the UMIK-1?

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Dirac Live General 5

• Why can’t I change from “Sofa” to “Chair” (or vice versa)?
• I purchased a used DDRC-24/DDRC-22/SHD/nanoAVR DL/DDRC-88A, how do I get the software / transfer the licence?
• Do you support Dirac 2.0/3.x ?
• Do miniDSP platforms support Dirac Live Bass Management?
• On the topic of High Sample rate vs Room Correction

Dirac Series 17

• Which plugin do I need to buy for the Dirac Series?
• Do I really need to do all those measurements?
• I already have a Dirac Live license, can I use it with the DDRC?
• I already have a UMIK-1, can I order the DDRC without it?
• I already have a different measurement microphone, can I use it instead of getting a UMIK-1?

See all 17 articles

SHD and SHD Studio 19

• Can I use subwoofers with the SHD series?
• Can I use stereo subwoofers?
• What if I want to use a multisub configuration with more than two subwoofers?
• Can I use a non-miniDSP calibrated microphone with the SHD Series?
• Do I need to pay more to upgrade to the full version of Dirac Live?

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PWR series - plate amps 9

• Which plugin do I need to buy?
• How do I configure the PWR-series plate amps using Mac?
• Can I connect to the PWR series plate amp using USB instead of Ethernet?
• What if I’m in the field and don’t have an Ethernet network?
• How do I connect a regular (SPDIF/coax) digital source?

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2x4 kit/box questions 6

• Which plugin do I need?
• Can I use one 2x4 for each channel?
• Can I stack two miniAMPs?
• How do I get all four output channels digitally?
• Can I connect power and USB together?

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2x4 HD kit/box question 3

• What is the difference between 2x4 and 2x4HD?
• I can't install the driver "Code52" under Windows
• Outputs 2&4 are not working, is my miniDSP 2x4/2x4HD broken?

2x8, 4x10 HD, 8x8, and 10x10 HD 6

• Which plugin do I need?
• How do I get more than two digital output channels from DIGI-FP?
• How do I get multi-channel digital input, like Dolby Digital or DTS?
• Can I get the pinout/protocol for the VOL-FP header so I can interface to my own microcontroller?
• Can I upgrade my 4x10 HD or 10x10 HD to Dirac Live?

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CDSP 8x12 DL 5

• Can I use a non-miniDSP calibrated microphone with the C-DSP 8x12 DL?
• What is the best target curve?
• I’m making an active system. Should I use one Dirac channel per driver?
• When do I use the Mixer page and when do I use the Routing page?
• Does the C-DSP 8x12 DL have Dirac Live 2.0?

USBStreamer and MCHStreamer 12

• What’s the difference between the USBStreamer and the miniStreamer?
• Can I stream native DSD with a USBStreamer?
• How do I connect a DAC?
• Can I use it to record an analog signal with the computer?
• What is “ADAT”?

See all 12 articles

Plugin purchase and terms 6

• Do I have to buy a plugin?
• Can I buy more than one plugin?
• If I buy more than one board, do I need to buy the plugin more than once?
• My friend needs the same plugin, can I share it?
• How to connect multiple subwoofer to a miniDSP 2x4?

See all 6 articles

2x4HD to DDRC-24 Upgrade / DDRC-24 12

• Can I use a non-miniDSP calibrated microphone with the DDRC-24?
• Do I need to pay more to upgrade to the full version of Dirac Live?
• How do I decode a multichannel signal from the optical input?
• Is it true the DDRC-24 process audio at 48 kHz?
• Why is there no audio on the sub output / why is the imaging weird for my DDRC-24?

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miniSHARC 10

• Which plugin do I need?
• What else do I need?
• Why use the miniSHARC instead of a nanoDIGI or miniDSP 2x8?
• Can I use the OpenDRC plugin on the miniSHARC?
• Does the VOL-FP work with the miniSHARC?

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OpenDRC series 5

• Which plugin do I need to buy for the OpenDRC-DI?
• What else do I need for the OpenDRC?
• How do I generate the digital room correction filters?
• Can I use the OpenDRC with REW auto-EQ?
• Is there a version with digital input and analog output?

nanoAVR 12

• Which plugin do I need to buy?
• What is linear PCM?
• Is the nanoAVR compatible with Dolby Digital and DTS?
• Will the nanoAVR work with Dolby TrueHD and DTS HD-MA?
• Will my player/streamer generate multichannel linear PCM?

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nanoDIGI 2x8 7

• Which plugin do I need?
• Why use a nanoDIGI instead of a 2x8 or 4x10 Hd?
• Will it work with this DAC?
• Why do I need to buy so many DACs?
• How do I get an analog signal input into the nanoDIGI?

See all 7 articles