Ordering and Shipping

How long does it take to fulfill my order?
Most orders typically take 4-6 "working days" (i.e. not including week ends or holidays) to be prepared and packed by our staff. Once ready to shi...
Sun, 3 Nov, 2019 at 8:20 PM
How will my order ship?
miniDSP uses DHL/Fedex to ship all our orders from our Hong Kong warehouse. We no longer use regular airmail because of issues with lost parcels, long deliv...
Mon, 6 Jul, 2020 at 10:12 AM
Will I receive a tracking number?
Yes, you will receive an email with a tracking number when your order ships. If you don’t receive the tracking number, please check your spam/junk folders. ...
Mon, 6 Jul, 2020 at 9:41 AM
Will I have to pay import duty?
It depends on your country. You the customer are responsible for paying all taxes and duties, including country, provincial, government, state and local sal...
Thu, 11 Feb, 2021 at 10:52 AM
Can I combine items into one order?
Yes, you definitely can combine multiple items into one order. Our webstore is setup such that no additional surcharge applies.
Sun, 3 Nov, 2019 at 8:20 PM
How do I pay?
The miniDSP store supports 2 modes of payment: Paypal (Money already on your account OR visa payment) Visa/Mastercard/AMEX using the paypal card pr...
Sun, 3 Nov, 2019 at 8:21 PM
What is the shipping cost to my country?
A simple question, a simple answer! :-) To make sure this webpage is constantly accurate, simply add the product to the shopping cart and try a checkout wit...
Sun, 3 Nov, 2019 at 8:21 PM
Failed delivery? Tracking number not updating?
Your parcel shipped, tracking number was emailed and you can check the status. If for any reason, there is a failed delivery and want to organize re-deliver...
Mon, 20 Apr, 2020 at 8:19 AM
How can I get an invoice?
Upon completion and payment of your order, our shopping cart will automatically email you with a confirmation along with an invoice in PDF format. If you ...
Sun, 3 Nov, 2019 at 8:21 PM
Who are the local miniDSP dealers in my country?
miniDSP has a wide range of dealers providing amazing local support and lower shipping cost.  Make sure to check out the local dealer near you at the follo...
Mon, 4 Nov, 2019 at 8:13 PM