Suppport Portal

The plugin for the nanoAVR, called the nanoAVR 8x8, is included with your purchase, you do not need to purchase it separately. It will appear in the User Do...

Linear PCM is uncompressed audio. The HDMI connectors and cables have enough bandwidth to carry a full eight channels of uncompressed audio at sample rates ...

No. These are compressed lossy formats that are used to reduce space on a DVD or Blu-ray disc, or to reduce bandwidth for streaming media and limited-bandwi...

No. While these are true high-definition formats, they are also compressed, used to reduce space on Blu-ray discs, and require proprietary decoders. Adding ...

You will need to check the specifications of your player or streamer. Players that support Dolby TrueHD and DTS HD MA should be able to decompress the audio...

It may be that the TV only supports audio at 48 kHz. The nanoAVR outputs audio at 96 kHz, so will not work with basic devices such as a TV. It is intended f...

You need to connect the nanoAVR to an A/V processor or and A/V receiver with preamp outputs.

Yes. You can program an infrared remote control to control volume. Please see the User Manual for details.

There could be multiple reasons but few things worth checking first before starting a ticket: 1) Make sure your Bluray player is setup for 1080p output. Any...

Yes, the nanoAVR HD will indeed become upgradable to the nanoAVR DL for a fee (300USD to be exact). Software programming tools will shortly be released.