Modified on: Sun, 3 Nov, 2019 at 8:21 PM
1) You still have the PC where the old install is still here. Connect your PC to your DDRC unit, make sure you're online with Internet connection and uninstall the software from the typical Windows -> uninstall software process. It will communicate back to the licensing server that this license is freed.
2) If you don't have the PC (e.g. Hard drive damage, lost) or option1 didn't work, you can easily reset your license from Dirac self serve page. Please login with your username and password from here. You will be able to control the numbers of PC linked to your account and manually kill a license.
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