Ordering and Shipping

What do I need?
The miniDSP philosophy is “one hardware, one plugin.” When ordering, you will need to decide which hardware unit best suits your needs, and choose a suitabl...
Sun, 3 Nov, 2019 at 8:20 PM
How long does it take to fulfill my order?
Most orders typically take 4-6 "working days" (i.e. not including week ends or holidays) to be prepared and packed by our staff. Once ready to shi...
Sun, 3 Nov, 2019 at 8:20 PM
How will my order ship?
miniDSP uses Speedpost/EMS (small items) or Fedex to ship all our orders from our Hong Kong warehouse. We no longer use regular airmail because of issues wi...
Sun, 3 Nov, 2019 at 8:20 PM
Will I receive a tracking number?
Yes, you will receive an email with a tracking number when your order ships. If you don’t receive the tracking number, please check your spam/junk folders. ...
Sun, 3 Nov, 2019 at 8:20 PM
Will I have to pay import duty?
It depends on your country. You the customer are responsible for paying all taxes and duties, including country, provincial, government, state and local sal...
Sun, 3 Nov, 2019 at 8:20 PM
Can I combine items into one order?
Yes, you definitely can combine multiple items into one order. Our webstore is setup such that no additional surcharge applies.
Sun, 3 Nov, 2019 at 8:20 PM
How do I pay?
The miniDSP store supports 2 modes of payment: Paypal (Money already on your account OR visa payment) Visa/Mastercard/AMEX using the paypal card pr...
Sun, 3 Nov, 2019 at 8:21 PM
What is the shipping cost to my country?
A simple question, a simple answer! :-) To make sure this webpage is constantly accurate, simply add the product to the shopping cart and try a checkout wit...
Sun, 3 Nov, 2019 at 8:21 PM
Failed delivery? Tracking number not updating?
Your parcel shipped, tracking number was emailed and you can check the status. If for any reason, there is a failed delivery and want to organize re-delivery...
Sun, 3 Nov, 2019 at 8:21 PM
How can I get an invoice?
Upon completion and payment of your order, our shopping cart will automatically email you with a confirmation along with an invoice in PDF format. If you ...
Sun, 3 Nov, 2019 at 8:21 PM