Ordering and Shipping

What do I need?

The miniDSP philosophy is “one hardware, one plugin.” When ordering, you will need to decide which hardware unit best suits your needs, and choose a suitable plugin. You will not be able to use the hardware wit...

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How long does it take to fulfill my order?

Most orders typically take 4-6 "working days" (i.e. not including week ends or holidays) to be prepared and packed by our staff. Once ready to ship, a tracking number will be emailed to you. In some cases, we ...

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How will my order ship?

miniDSP uses Speedpost/EMS (small items) or Fedex to ship all our orders from our Hong Kong warehouse. We no longer use regular airmail because of issues with lost parcels, long delivery times, and the resultin...

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Will I receive a tracking number?

Yes, you will receive an email with a tracking number when your order ships. If you don’t receive the tracking number, please check your spam/junk folders. If still no success, please email our team with your o...

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Will I have to pay import duty?

It depends on your country. You the customer are responsible for paying all taxes and duties, including country, provincial, government, state and local sales, use, goods and services, value added, privilege an...

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Can I combine items into one order?

Yes, you definitely can combine multiple items into one order. Our webstore is setup such that no additional surcharge applies.

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How do I pay?

The miniDSP store supports 2 modes of payment: Paypal (Money already on your account OR visa payment) Visa/Mastercard/AMEX using the paypal card processor. Note that you do "not" require any paypal accou...

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What is the shipping cost to my country?

A simple question, a simple answer! :-) To make sure this webpage is constantly accurate, simply add the product to the shopping cart and try a checkout with your complete address. The webshop will automaticall...

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Failed delivery? Tracking number not updating?

Your parcel shipped, tracking number was emailed and you can check the status. If for any reason, there is a failed delivery and want to organize re-delivery or any custom issues with your parcel, you can easil...

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How can I get an invoice?

Upon completion and payment of your order, our shopping cart will automatically email you with a confirmation along with an invoice in PDF format. If you ever need another invoice copy, simply login to your ac...

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